Privacy Policy

We only collect information we need to respond to you and deliver our services:

• Information you give us. Your name, email address, brand or company name, project details, references, deadlines, budget indications, and anything else you choose to include when you complete our enquiry form or email us.
• Project materials. Logos, product photos, brand guidelines, links and other assets you send us so we can produce your ad.
• Technical information. Basic, non-identifying analytics such as pages visited and general device or browser type, collected to keep the site working and improve it.

We do not collect payment card numbers on this website. Any payments are handled separately and any card details are processed by a third-party payment provider, not stored by us.

We use your information to:

• Respond to your enquiry and answer your questions;
• Prepare quotes, concepts and agreements;
• Produce, revise and deliver the ad or content you have commissioned;
• Communicate with you about your project and our services;
• Keep records for accounting, tax and legal purposes; and
• Maintain, protect and improve our website.

We do not sell your personal information, and we do not use it for unrelated advertising.

We may occasionally contact you about your project or, where appropriate, about our services. If we ever send promotional messages, you can opt out at any time by replying to let us know or using any unsubscribe option provided. We will always action opt-out requests promptly.

We treat your information as confidential and only share it where necessary to run our business:

• Service providers. Trusted third parties who help us operate, such as our email delivery provider, hosting provider and, where relevant, a payment processor. They may only use your information to provide services to us.
• Legal reasons. Where we are required to disclose information by law, or to protect our rights, safety or property.

Some of these providers may process data outside your country. Where that happens, we take reasonable steps to ensure your information remains protected.

As set out in our Terms & Conditions, completed work may be displayed in our portfolio, showreel, website and social media as examples of our services. This use is of the creative work itself and does not disclose your private contact details or confidential project information. If you would prefer your finished ad not to be shown publicly, let us know in writing and we will respect that request.

We keep personal information only for as long as needed for the purposes described in this policy, including to deliver your project and to meet legal, accounting and record-keeping obligations. When information is no longer required, we take reasonable steps to delete or de-identify it.

We take reasonable technical and organisational measures to protect your information from loss, misuse and unauthorised access. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

You may request access to the personal information we hold about you, ask us to correct it if it is inaccurate, or ask us to delete it where we are not required to keep it. To make a request, contact us using the details below. We may need to verify your identity before actioning a request.

Our website and articles may link to third-party sites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies.

Our services are directed to businesses and adults. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page shows when it was last revised. Significant changes will be reflected on this page, and your continued use of our website or services after an update means you accept the revised policy.

If you have any questions about this Privacy Policy or how we handle your information, contact us at claydcreative@gmail.com.